I don’t generally write reviews, but Jennifer went above-and-beyond during this last weeklong trip, and I want to share what an exceptional job she did. While I was away, unbeknownst to me, my housemate had arranged for a repair in the apartment. The people doing the repair had put the cats in the bathroom and left!! (supposedly planning to come back later.)
Jennifer came in to find the front door taped shut, buckets of caulk etc. left in the living room, and no cats! She discovered the two cats trapped in the bathroom, scared; one of them was injured and had bled all over the place!!
(later figured out that the injury was from him chasing/biting his tail due to stress)
Jennifer immediately checked the cats to see where the injury was and whether the cat who had been bleeding needed medical attention. Then she took them out of the bathroom and reset all of their food and litter which had been disrupted. She spent time with them & gave them love and attention.
Jennifer also went to the doorman and brought him up to the apartment, to figure out what had happened, and they were able to find the repair guy to talk to. She got an explanation from them and made sure they were done and not coming back in. There was a floorboard with drying glue exposed in the living room, and she covered it up so that it wasn’t going to be a risk to the cats.
Meanwhile, I was out of the country and had no idea that any of this was happening until I woke up at 3:30AM and checked email and saw the update that Jennifer had written (email was the quickest way to contact me). She did an amazing job with that email too – first reassuring me that the cats were ok, then giving me a detailed and precise account of exactly what happened. She also, later on, helped me arrange for my friends to drop by to check on the cats and give them some extra TLC.
Throughout the entire situation, Jennifer’s instincts, empathy and professionalism were rock-solid. For instance, she identified the source of the bleeding and found out if the cat needed medical attention, but she also knew to limit the poking and prodding because he was so stressed out already. When she spoke to the repair guy, she was able to find out what happened, explain to them why it wasn’t ok, and take charge and tell everybody what to do (in a positive way – they wrote her a thank you note!) She took the extra time to deal with everything and make sure the cats were reassured.
When choosing someone to take care of your animals, you’re taking a risk – you can see how they handle the everyday tasks, but you don’t necessarily know how they act in a crisis. I was so impressed by the calm, matter-of-fact way Jennifer handled this situation and by the caring she demonstrated throughout.
Emily C. Manhattan, NY
When we got a new puppy, NYC Petcare and Jennifer came highly recommended from our neighbors. Jennifer has lived up to her reviews in every way. She communicates with us very well, giving us daily updates on her time with our pup. She has been very helpful for us in the transition to having a new puppy with everything from training tips to leash and product recommendations. Also, our puppy loves her and will still get excited around the time Jennifer would normally come, even if we are home from work that day. She is trustworthy, punctual, polite and enthusiastic. We absolutely recommend NYC Petcare for all of your walking/care needs.
Clark S. Manhattan, NY
For the past 2 years, Jennifer and her team have been incredible extensions to our household, providing daily walking services and occasional boarding to our little canine king, Hudson. He is a rescue with a lot of spirit – as well as quirks – and I have always felt comfortable with NYC Petcare’s experience and professionalism in caring for him. More importantly, Jennifer and her team provide him with love and affection, demonstrating their true love for all animals. I leave for work every day knowing Hudson is in the best hands possible, and I also know Jennifer will alert me to anything that comes up with him as well as use great judgment in her handling of any situation.
Jennifer is gifted in working with animals of all ages, from puppies to aging pups. I have recommended her to new dog owners in my building and can personally attest to her knowledge and patience in helping train new puppies. I’ve also seen her after she has said goodbye to her oldest doggie clients and know how deeply she cares for each animal she engages with.
She also ensures that her team share her experience and philosophy in animal care and is careful to properly match each member of her team with the animal and owner.
Highest recommendation for NYC Petcare!
Erin S., Manhattan, NYC
When I moved and had to find a new cat-sitter, my friend referred me to Jennifer, saying that she was caring, reliable, and professional. That has been my experience with her both times she has taken care of my two cats. She was responsive by email and text, easily kept track of the details of feeding, apartment access, litter-box instructions, etc., was happy to send photos… most importantly to me, it was clear that she spent lots of quality time with the cats, playing with them and petting them.
I don’t generally write reviews, but Jennifer went above-and-beyond during this last weeklong trip, and I want to share what an exceptional job she did. While I was away, unbeknownst to me, my housemate had arranged for a repair in the apartment. The people doing the repair had put the cats in the bathroom and left!! (supposedly planning to come back later.)
Jennifer came in to find the front door taped shut, buckets of caulk etc. left in the living room, and no cats! She discovered the two cats trapped in the bathroom, scared; one of them was injured and had bled all over the place!!
(later figured out that the injury was from him chasing/biting his tail due to stress)
Jennifer immediately checked the cats to see where the injury was and whether the cat who had been bleeding needed medical attention. Then she took them out of the bathroom and reset all of their food and litter which had been disrupted. She spent time with them & gave them love and attention.
Jennifer also went to the doorman and brought him up to the apartment, to figure out what had happened, and they were able to find the repair guy to talk to. She got an explanation from them and made sure they were done and not coming back in. There was a floorboard with drying glue exposed in the living room, and she covered it up so that it wasn’t going to be a risk to the cats.
Meanwhile, I was out of the country and had no idea that any of this was happening until I woke up at 3:30AM and checked email and saw the update that Jennifer had written (email was the quickest way to contact me). She did an amazing job with that email too – first reassuring me that the cats were ok, then giving me a detailed and precise account of exactly what happened. She also, later on, helped me arrange for my friends to drop by to check on the cats and give them some extra TLC.
Throughout the entire situation, Jennifer’s instincts, empathy and professionalism were rock-solid. For instance, she identified the source of the bleeding and found out if the cat needed medical attention, but she also knew to limit the poking and prodding because he was so stressed out already. When she spoke to the repair guy, she was able to find out what happened, explain to them why it wasn’t ok, and take charge and tell everybody what to do (in a positive way – they wrote her a thank you note!) She took the extra time to deal with everything and make sure the cats were reassured.
When choosing someone to take care of your animals, you’re taking a risk – you can see how they handle the everyday tasks, but you don’t necessarily know how they act in a crisis. I was so impressed by the calm, matter-of-fact way Jennifer handled this situation and by the caring she demonstrated throughout.
Emily C. Manhattan, NY
I have a difficult squirmy cat who needed ear drops for an ear infection while I was away and NYC Pet Care really took care of business! Very efficient and professional while being compassionate and loving towards my babies!
Abby L. Manhattan, NY
Finding the right person to care for your pet is difficult. Sometimes even impossible. We went through the normal process, asking other dog owners, our vet and even talking to dog walkers in the park or in the dog run.
After a few unpleasant and flaky experiences, we found Jennifer. Thank God we did. When I say the right person, I mean someone who is reliable, trustworthy and genuinely cares for and LOVES your animal. Our Lab Bella is so much more than a dog to us & Jen understands. She has an intuitive sense with all creatures . She even cared for our two cats before they passed away a few years ago.
For the past 10 years Jen has been a part of our family. Now we have a 3 year old son and we rely on her more than ever. My schedule often changes at the last minute and Jen is always there for us. I can’t imagine anyone else caring for our sweet girl Bella.
Sam F. New York, NY
There are not enough amazing words to describe Jennifer and NYC Petcare. We were in a bind because our poor Bulldog Charlie was sick and we had to go away for a wedding. I was on the verge of telling my husband to stay home for the weekend to take care of the poor dog. Charlie is our baby, and we treat him as such. In a last ditch effort I looked online and found NYC Petcare. Jennifer and I talked and she agreed to take our charlie for the weekend. Not only was she friendly and knowledgeable, she welcomed charlie and his hacking cough and runny nose into her home and nursed him back to health. She always responded to my calls and txt messages over the weekend and even sent pictures. Charlie was on Meds and a special diet and she happily cooked his food. I really cannot think of a more qualified or better person to leave your pet with. She is just amazing, brilliant and RESPONSIBLE. Charlie loved her, we loved her and you will love her!
Carrie M. Manhattan, NY
NYC Petcare has been walking and taking care of my pup Schnitzel for over 7 years and my cat for almost 3. They are extremely accommodating and my animals love them! If you’re looking for a better alternative to boarding in one of the larger kennels, this is the company for you. Personalized service and loving providers are perfect for your pet.
Karen M. San Francisco, CA
I found NYC Petcare by chance about 7 years ago and have never looked back. I was a little nervous at the thought of inviting a stranger into my home to care for my cat, so I arranged a meeting with Jennifer beforehand. Any hesitations I had were gone within minutes of speaking with her. Her kindness and compassion were immediately apparent, and I knew that my cat would be very well cared for by her or any of the sitters that she employs. They not only take great care of my cat, but are always so good about putting my neurotic mind at ease with emailed updates while I’m gone. It definitely makes my time away from home much more enjoyable knowing my cat is well taken care of by extremely trustworthy individuals.
Sarah B. Manhattan, NY